Mar 14, 2010

Vacancies at Dell Computers

Pihak Dell Computers telah menghubungi pihak PP Sains Kemasyarakatan dan memohon agar kami memaklumkan para pelajar tentang peluang kerjaya bersama Dell Cmputers.

Graduan Sains Kemasyarakatan USM yang berminat, sila hubungi Ms Neoh Mei Mei at NCIA (Northern Corridor Implementation Authority)

Fax No: 04 642 9988
Email: meimei.neoh@ncer.com.my

Butiran jawatan yang ditawarkan adalah seperti berikut :


09000COJ ANZ Technical Support Specialist
(Penang - Bayan Lepas)
Responsibilities:
  • Diagnosis & troubleshoot via email/telephone, computer systems, servers/storage & software systems within standard time frames. 
  • Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction. 
  • Analytical, articulate, result-oriented and provide excellent follow-up. 
  • Maintain accurate call logging and tracking into Helpdesk database. 
  • Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge.

Requirements:
  • Degree in Computer Science / IT related discipline. 
  • Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply. 
  • Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage. 
  • Strong understanding and technical ability for PC, Servers/Storage, Software systems and applications supported and sold by Dell Asia Pacific Sdn. 
  • Exposure and knowledge to peripherals such as PDA/ projector/ printer/ LCD TV will be an advantage. 
  • Able to work rotating shifts including 24x7. 
  • Superior English skills (verbal, written and comprehension). Added language skills will be an advantage

09000DUC - Application Management Analyst
(Penang - Bayan Lepas, Penang)
Responsibilities:
  • Supporting APJ Dell business users primarily on Finance, HR, Sales&Services applications and other segments across Asia-Pacific.
  • Resolve issue that had been logged through HelpDesk and ensure resolution will meet with theSLA.
  • Willing to work on-call, on-site & multiple shift in a 24 x 7 environment.
  • Schedule to support the applications and project deployment on weekends, or when required.
  • Application Support and maintenance to meet required service level agreement.
  • Responsible to provide application functionality that meet the business requirements.
  • Work closely with users for timely fix or enhancements and manage product quality with proper tracking.
Requirements:
  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Science & Technology, Business Studies/Administration/Management or equivalent.
  • Required skill(s): Software applications support, software development, Oracle SQL&PL/SQL.
  • Preferred skill(s): Microsoft ASP/VB, Microsoft .Net, Weblogic/Java.
  • Required language(s): English.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in IT/Computer - Software or equivalent. Job role in Software/Application Trainer or Project Management.
  • Full-Time positions available.
  • Applicants should be Malaysian citizens or hold relevant residence status.
  • Possess a 1 - 3 years experience in software applications support and development.
  • Experience in Project Management is desired through not mandatory.
  • Experience in current and emerging technology and standards i.e. Oracle SQL&PL/SQL,
  • Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added advantage.
  • Strong interpersonal and fluency (written and spoken) in English.
  • Strong team player with ability to work in a team and as individual contributor.
  • Good analytical, problem solving, negotiation and organizational skills.
  • Able to work with minimum supervision.

Best regards,

Neoh Mei Mei
Senior Executive
Manufacturing Industry Division

Pihak Berkuasa Pelaksanaan Koridor Utara
Northern Corridor Implementation Authority
NCIA Technology and Development Centre (NTDC)
Plot No. 36
Bayan Lepas Industrial Estate
Phase 4, 11900 Bayan Lepas
Pulau Pinang, Malaysia.

Tel No (DL)   : +604-616 9699
Tel No (Gen) : +604-642 9888
Fax No          : +604-642 9988
Mobile            : +012-420 9369
meimei.neoh@ncer.com.my
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